Privacy Policy
1. Who this covers
This policy covers two groups: captains who create Book the Captain accounts, and trip customers who book through a captain's site. For trip customers, the captain is the data controller of their booking information; we process it on the captain's behalf.
2. What we collect
Captains: name, email, phone, business details, and plan/billing records. Trip customers: booking details (name, email, phone, party size, special requests), signed waivers, and payment records. Card numbers never touch our servers — payment processing is handled by Stripe.
3. How we use it
To operate the service: run bookings, send transactional email and SMS (confirmations, reminders, receipts, review requests), process payments through Stripe, prevent abuse, and support captains. We do not sell personal information, and we do not use trip-customer data to market to those customers.
4. Sharing
We share data only with the processors needed to run the service — hosting, Stripe (payments), email delivery, and SMS delivery (Twilio) — and with the captain whose trip you booked. We disclose information if required by law.
5. Cookies & sessions
We use first-party session cookies to keep you signed in and to secure forms (CSRF). We do not run third-party advertising trackers.
6. Retention
Account and booking records are retained while the account is active and for a reasonable period afterward for legal, accounting, and dispute purposes, then deleted or anonymized.
7. Security
Data is encrypted in transit (TLS), access is limited to what operating the service requires, and sensitive actions are logged. No system is perfectly secure; we will notify affected users of a breach as required by law.
8. Your rights
You may request access to, correction of, or deletion of your personal information. Trip customers should direct booking-data requests to their captain; we'll assist the captain in fulfilling them. Depending on your state or country, you may have additional rights.
9. Changes
We may update this policy; material changes will be announced to account emails with reasonable notice.
10. Contact
Privacy questions: contact the Book the Captain team at the address listed on our site.